Privacy Policy | Brew Street

Brew Street Booking and Email Marketing Privacy Notice

Last updated: 24 September 2026

Who we are

Brew Street is operated by Fivestar Catering Ltd, company number 03873433. We are responsible for how we use the personal information covered by this notice.

Our registered office is Central Farm, Aveley Road, Upminster, Essex, RM14 2TW.

For privacy enquiries, email info@fivestarcaterers.co.uk or call 020 7738 7738.

This notice explains how we use information when you book our events, contact us or subscribe to Brew Street marketing emails.

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address and telephone number.
Booking details, ticket types, quantities and optional purchases.
Payment status, transaction references and refund records.
Messages and requests you send us.
Your marketing preferences and records of when and how you subscribed or unsubscribed.

For family bookings, we use ticket categories and quantities to understand attendance. We do not require individual children’s names for the Halloween event.

How we use your information

We use booking information to administer tickets, manage attendance, provide purchased services, handle enquiries and refunds, and send important information about your event. We process this information where necessary to fulfil your booking contract.

We may retain relevant transaction information to meet legal accounting obligations.

We use relevant information to resolve disputes, prevent misuse and maintain accurate records where necessary for our legitimate business interests, taking account of your rights.

Where you choose to subscribe, we use your name and email address to send Brew Street news, event announcements, seasonal menus and offers. We rely on your consent for these marketing emails.

Buying a ticket does not require you to subscribe to marketing. Essential booking messages are separate from promotional emails.

Our booking and marketing providers

We use DesignMyNight to manage event bookings and associated communications, and Mailchimp and DesignMyNight to support email marketing. Your information may be handled by these providers and the service providers supporting them, such as payment and hosting services, as necessary for those purposes.

DesignMyNight may also use information for its own purposes, including its own marketing where you separately agree. Its privacy notice explains that processing.

Please also read:

DesignMyNight: https://www.designmynight.com/privacy
Mailchimp: https://www.intuit.com/privacy/statement/

Processing outside the UK

Our providers may process information outside the UK. Where this occurs, applicable data-protection requirements must be met, including appropriate transfer safeguards where required. Their privacy information provides further details about their international processing arrangements.

How long we keep information

We keep information only for as long as needed for the purpose for which it was collected, including any applicable accounting requirements or unresolved complaints and claims.

We retain marketing contact information while you remain subscribed and periodically review whether it is still needed. After you unsubscribe, we retain the minimum information needed to record your preference and prevent further marketing. Records of consent may also be retained where needed to demonstrate how permission was obtained.

Your choices and rights

You can unsubscribe from Brew Street marketing using the link in our emails or by contacting info@fivestarcaterers.co.uk. Withdrawing marketing consent does not affect your booking.

Depending on the circumstances, you may have rights to access your personal information, correct it, request its deletion, restrict its use, receive a portable copy or object to processing. You can object to direct marketing at any time.

You can also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

Changes to this notice

We will update this notice when our booking or marketing practices change. The latest version and update date will appear on this page.